Frequently Asked Questions
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Soft play is foam-padded play equipment that creates a structured, stimulating and safe interactive environment for young ages 0-6. This equipment allows for learning, play, exploration and encourages social and physical development in a safe environment.
Soft Play packages can be found here.
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Each piece of equipment is carefully cleaned and sanitized before and after your event.
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All packages have a travel fee. Please submit an inquiry for your quote.
Fees start at ($50+ up)
*We are located in Mount Kisco, NY
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Yes, we are fully insured. If your venue would like proof of insurance prior to the event we will gladly provide a copy for you .
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If you need to cancel due to weather, please reach out to us no later than 48 hours prior to your event. For the safety of your guests, we will not set-up a party outdoors if there is rain in the forecast.
*Please note- deposits are non-refundable for weather related cancellations. However, you may use your deposit to book a future date. At the time of your booking, please specify a rain-date if you have one. We will do our best to accommodate this.
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The deposit is 25% of your total. This amount will secure your date and will also be deducted from your balance. Your remaining balance invoice will be sent within 1 week of your event with an indicated payment due date listed on your bill. Please keep in mind dates will not be reserved until deposit is paid.
*All deposits are non-refundable. Please see our cancellations page for further details
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What is so fun about our products is that we can customize them to include your theme! We take much pride and time in designing and curating the perfect decals and stickers for your event.
Please specify your desire to inquire about including these items when you fill out our book us form. Once your deposit is received, if needed, our designer will reach out to you for more specific information regarding your vision for your design. Please feel free to email us photos, color schemes or any specifics you would like us to work off of. Make sure to include your name and date of event in your email.
We do require email approval of drafts at least 14 days prior to your event. More information about changes and cancellations can be found on this page as well.
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When you book your event, we ensure that you have primary access to all of the equipment in your package. If you need to add items, please let us know as soon as possible and no later than 5 days in advance of your event.
We completely understand that sometimes life happens and you may need to cancel your reservation. Please let us know at least 7-10 days in advance if you need to cancel. Although, your deposit is non-refundable, you may use your deposit to reschedule and secure another date.
All decal/stickers and/or balloon arches are custom. All requests must be solidified via email no less than 14 days prior to your scheduled event so that we have optimal time to ensure the highest quality of product for you. If any changes are made outside of this time frame, you will be charged an additional fee for new items.